Order Info
How long will it take to receive my order?
Orders are usually processed within 1–2 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days.
Where can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this number on the carrier’s website to track your package.
I didn't receive a confirmation email.
Please check your spam or promotions folder first. If you still don’t see it, contact our support team and we’ll resend it to you.
I ordered the wrong size, what do I do?
No worries! Contact our support team at info@ffivest.com as soon as possible. Depending on your order status, we can help you exchange it for the correct size.
Can I change or cancel my order after it’s placed?
Orders are processed quickly, but contact our support team at info@ffivest.com immediately. If it hasn’t shipped yet, we can update or cancel it.
Sizes and Fit
Which size should I order?
Check our size guide on each product page for detailed measurements. If you’re between sizes, we usually recommend sizing up for a more relaxed fit.
How do I measure myself correctly?
Use a soft measuring tape and measure your chest, waist, and hips while standing straight. Refer to our size chart for exact fit recommendations.
Are your sizes true to European/US sizing?
Our sizes are labeled in standard EU sizing. Please check the size chart for conversions if needed.
Shipping and Deliveries
Where do you ship from?
All orders are shipped by our team from our warehouse in Amsterdam.
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and fees vary by destination and will be calculated at checkout.
Shipping
We use reliable carriers to ensure your order arrives safely. Shipping times vary by location and will be provided during checkout.
Can I change my shipping address after placing an order?
Contact us immediately at info@ffivest.com. If your order hasn’t shipped, we can update your address. Once shipped, changes aren’t possible.
Returns and Exchanges
Can I return my products?
Yes, we accept returns within 14 days of delivery for unused items in original condition. Please contact our support team or visit our Return Policy for instructions.
Damaged items
If your item arrives damaged, contact us immediately with a photo of the damage and your order number. We will replace or refund the item.
What is your refund policy?
Refunds are processed once we receive the returned item and checked for use. It may take 5–7 business days for the refund to appear on your original payment method.
Can I exchange an item instead of getting a refund?
Yes, exchanges are possible if the item is in its original condition. Contact our support team for instructions. Please keep in mind exchanges are only available for certain items.
Do sale or discounted items qualify for returns?
Discounted items are not eligible for returns unless otherwise stated. Check the product page for details.
Product Care
How should I wash and care for my clothes?
Check the care label on each item. We recommend gentle washing, avoiding bleach, and air drying when possible to maintain quality!
Do you offer garment repairs?
Currently, we don’t provide repairs, but we can recommend local tailors in some cities for minor fixes.
Are your products sustainable or ethically made?
Yes, we focus on quality materials and responsible production practices. Each piece is crafted to last.
Miscellaneous
Do you offer gift cards?
Yes! Gift cards can be purchased online and are delivered/gifted digitally.
How can I contact customer support?
You can reach us via email at info@ffivest.com. We aim to reply within 24 hours.
Can I sign up for restock notifications?
Yes! You can join the waitlist to get notified for any limited discount codes or when an item is back in stock.